Bug/Site Problem: Gallery Folder Missing

Discussion in 'Main Site and Forum Support' started by dynoway, Nov 27, 2011.

  1. thekingghidorah

    thekingghidorah New Member

  2. Schmeck

    Schmeck New Member

  3. Atsilan

    Atsilan New Member

    Same issue, also cannot upload an avatar.

    Account Name: Atsilan
    Link: http://www.furaffinity.net/user/atsilan/
    Steps You Took: Clicked the link several times for two days now, contacted two admins, one normal admin, and one tech. Also created a ticket. No response yet.

    FIXED :D
    Last edited: Aug 31, 2014
  4. TerreTheMageSlayer

    TerreTheMageSlayer New Member

  5. KlarkKentIII

    KlarkKentIII New Member

    I guess I'll join the troubled bandwagon.

    Cannot upload an avatar (correct format, size, dimensions) or any artwork (currently have just one image to upload but still). Got the "missing gallery folder" message, clicked on the link provided, got this:

    Errors encountered while fixing artfolders. Please contact admin@furaffinity.net to let us know.

    Tried this at least 5 times, with no result. Send an email to provided address 12 hours ago, still no reply.

    Also, first post and I don't even have an avatar, nor do I know how to make one here.

    EDIT: fixed... somehow. Basically, scrolled through all the cookies, and found one that is from FA, but called a little differently. Instead of "furaffinity", it's called "facdn" or similar 3-4 letters after "fa". Basically, try deleting all furaffinity cookies, AND that one. See if it helps you as well.
    Last edited: Feb 15, 2015
  6. IneffableWaffle

    IneffableWaffle New Member

    I have this issue as well right now. I hope an admin can help!

    Account Name:
    Link: Userpage of ineffablewaffle -- Fur Affinity [dot] net
    Steps You Took: Clicked the "?fixfolders" link several times through several different browsers (to check if there were no cookies intervening) but the link keeps returning the error: "Errors encountered while fixing artfolders. Please contact admin@furaffinity.net to let us know." but the e-mail address doesn't work for me either (Delivery to the following recipient failed permanently: admin@furaffinity.net . Google tried to deliver your message, but it was rejected by the server for the recipient domain furaffinity.net. The email account that you tried to reach does not exist.) :-\

    EDIT: The issue has been resolved. Thank you to any staff involved! :3

    Last edited: Mar 7, 2016
  7. Melazzee

    Melazzee Advance!

    I'll hop on here too, same issue on this end!

    Account Name: RainingCactus
    Link: http: Userpage of rainingcactus -- Fur Affinity [dot] net
    Steps You Took:
    Clicked the link several times, but it takes me to an error page. Tried to email admin like it says, but get my email bounced right back.
  8. Daydream

    Daydream New Member

  9. jayhusky

    jayhusky Well-Known Member

    @Melazzee & @Daydream, is this issue in relation to the fix folders link? It seems to be becoming a more prevalent problem on the site, however it is possible after the recet attack that it may have become broken. In which case I'll mention @yak as he might know the cause/fix of the issue (if there is one currently occuring).
  10. sullivan brooks

    sullivan brooks New Member

    i created my account yesterday and i still can't post anything..... it tells me my gallery folder is missing :-( i really want to submit art as soon as possible

    update: fixed!! it took exactly a day for it to fix!
    Last edited: Jul 11, 2016
  11. AmaltheaNox

    AmaltheaNox New Member

    Created account yesterday, still can't upload my art or update profile picture or nothing. Gallery folder still missing, links are useless.
    Sending an e-mail to the one listed in the link leads nowhere, as the e-mail [admin@furaffinity.net] doesn't exist.
  12. jayhusky

    jayhusky Well-Known Member

    The ?fixfolders link that appears if your gallery folder doesn't exist, works on a schedule, as in you are placed into a list which the server executes every few hours (this was true the last I heard), So it may appear to be non-functional to begin with.

    However true, this feature is woefully outdated and could be replaced by an SQL command upon user registration.

    As for the email, and I'm likely to get told off for doing this, just replace "admin" with "dragoneer" (no quotes) and it'll go straight to the head of FA. But don't expect a fast response time. Another way is to tweet Dragoneer and request it there, always nice to put out public requests.

    Should the link error, email as mentioned in the paragraph above and please wait for a reply.
    Last edited: Jan 16, 2017
  13. spookyfriend

    spookyfriend New Member

    Gonna email admin, but I'm having the same issue.
  14. CandiCarl

    CandiCarl New Member

    FA ACCOUNT NAME: CandiCarl
    Userpage of candicarl -- Fur Affinity [dot] net
    STEPS YOU TOOK: I tried emailing the admin, and I clicked the fix gallery button several times and it still does not work. Thanks! :3

    Edit: Fixed, thanks a lot!
    Last edited: Aug 15, 2016
  15. WhipSKA

    WhipSKA New Member

    Unfortunately I have the same problem, I cant upload an avatar picture to my account and I cant upload any art, it tells me the next error: 'Your gallery folder is missing. Click the link below to fix it'
    I created my account on 13th August
    Account Name: WhipSKY
    User Involved: WhipSKY
    Links: Userpage of whipsky -- Fur Affinity [dot] net - Please log in -- Fur Affinity [dot] net
    Steps you took: I tried logging from 3 different browsers, cleared cache, clicked the error link several times, I tried to contact with the email that shows on the error for help (admin@furaffinity.net) but email tells me that it is unable to send the message to that email account


    FIXED! (It was fixed by emailing dragoneer@furaffinity.net)
    Last edited: Aug 15, 2016
  16. RyskaDragons

    RyskaDragons New Member

    I did the same like most of the users here.
    My account Name is RyskaDragons,
    And i tried to e-Mail the Admin as well, but the E-Mail isnt existant.
  17. jayhusky

    jayhusky Well-Known Member

    @WhipSKA & @RyskaDragons - Try emailing @Dragoneer (dragoneer@furaffinity.net) it'll go directly to him.

    As for the email being non-existant, I would suggest filing a Trouble Ticket under the "Report a Bug" category and explain the issue. Hopefully a main-site admin could come onboard this thread and help explain why that email address is failing to work.
  18. Fenris Greymane

    Fenris Greymane New Member

    I am having the exact same issues, no gallery folder etc. My emails to the admin address bounced. As suggested by the previous post I will know email @Dragoneer

    Thanks @jayhusky
  19. jayhusky

    jayhusky Well-Known Member

    I should mention, that you should allow a few days for response as FA:U has only just finished, and it is likely he will have a fair few emails to work through when he next checks them.

    However I hope this works for all of you.
  20. Sadismar

    Sadismar Baephomet

  21. WhipSKA

    WhipSKA New Member

    Fixed it! Thank you very much :)
  22. Fenris Greymane

    Fenris Greymane New Member

    Hi @jayhusky

    My issue still has not been resolved, I would appreciate any suggestions how to proceed?

  23. jayhusky

    jayhusky Well-Known Member

    Sorry to hear your issue hasn't resolved itself. Really wish this bug never existed. Perhaps staff would enlighten us as to why this issue occurs. Perhaps there could be a collaborative effort to patch this bug.
    Since I'm not staff, I haven't any way of fixing this by myself. However I'm going to tag @quoting_mungo in here as I believe them to be more knowledgeable about how you may be able to fix this. But truthfully the issue stops at @yak as he's the lead coder of FA, so if anyone is likely to know a fix, he will.
  24. Fenris Greymane

    Fenris Greymane New Member

    Hi Jay, pleased to report that the issued has now been fixed and I can now upload! You are a very helpful and knowledgeable chap and I am most grateful for your valuable assistance. Fenris
  25. jayhusky

    jayhusky Well-Known Member

    Hi Fenris,

    I'm glad to hear your issue has been resolved.
    Hopefully you shouldn't bump into anymore of them for the foreseeable future, but I'm happy to have been of some assistance to you.

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