Hire or take on more administration to answer important emails when they are actually relevant. That or make it a requirement to answer said emails within a certain time window depending on the nature of the email IE: Ban Appeals - 24 hrs Suspension emails 12 hrs Replace clearly abusive staff. Update the infrastructure to be able to allow custom HTML in profiles. Update the block function so blocked users no longer see your content or profile. These are all things that have been a problem with FA for years, but instead of doing this, FA seems to be stuck in the dark ages.