This is just a helpful guide to those getting into the business and to help prevent awful business ethics that will attract a cross-burning lynch mob to your doorstep. #1: Examples! Examples of your work is very important....just as important as coffee (to me), gold, or that green paper that is formally used as currency. It helps for customers interested in buying a product to see what you have to offer. #2: Price guidelines! This helps for those who are on a bit of a budget and looking for a suit. Some may want a suit that will cost an arm and a leg, and others will want to keep their arms...and legs...and neck if they can help it. A customer may be interested in doing payment options as well if they cannot afford the full amount. #3: Deposits and materials! It's best to take in a percentage of the commission price for materials instead of taking 100% of the amount. It also helps to catalog the price of material costs first before making an estimate of how much it will be, especially if you do not have certain materials on hand. This will act as a deposit and down payment for their slot, so that it secures the customer's spot and help get everything you need. #4: Communication and Documentation! Don't be afraid to stay in contact with the customer, especially in the case of an emergency. Keep tabs on your emails and invoices. Keep the customer informed when you can. #5: Ask questions! If you are not sure about something, ask questions. Like "how bug do you want the ears", "Do you want a realistic/toony set of -x-", and "there's no mention of -x item- on your reference, would you like -blank-". #6: OH NOES TEH DRAMA! In the event of something "dramatic" happens online, keep calm. Don't argue with the customer, it'll only make you look bad. Try to offer any options for the disgrunted customer so that it may calm him/her down from a fit. If you do not offer refunds, try to offer some repair solutions. If anyone has any other tips to offer, feel free to post!