Sometimes the best way to address an angry crowd is to stay silent, because nothing you say will quell their anger.
No.
Not when you're potentially putting private information at risk.
I don't believe the right thing for Dragoneer to do in this situation is to be quiet. I think what he needs to do is to apologize,
get something fucking done on the site, for Christ's sakes those two coders have been on the site since before I joined, hire competent staff that isn't limited to a friend group, discipline rulebreakers instead of hiding their crimes under the rug, stop backing up criminals through private messages,
take people seriously when they come to you for help, and make a promise to not fuck up again.
Dragoneer's promises have become useless words to the furry fandom now specifically
because they've been promised so many times and broken. It's illogical to put trust in someone when they continuously break your trust. Dragoneer has made many stupid decisions on the website and I genuinely believe that the only way it could even be turned around a tiny bit is if he actually seriously puts a foot forward or if he sells the site to someone more readily interested in doing these things.
For god's sakes, I've been looking around at links regarding this whole thing and I've read that you can even have your acc slowed down and have the website(s) time out for you if you even
dare criticise the website. Critism or critique is important for a website to grow, you can't act as if you have your userbase's best interests in mind when you don't take anything they say seriously and never make any motions to show then that you're actually listening.
The only reason why users are still holding onto their accounts there is because they either make the majority of their money there from commissions, or because they're apathetic to the whole thing.
A user should not feel so unsafe on your website because of your staff and your actions that the only reason they're staying is so that they can make enough money to pay rent and buy food.
Apathy is not the solution here and neither is staying silent or making false promises.