On the contrary; I might question why they do it, but I certainly respect the time they put into it. However, that respect is on the condition that they follow a set of well-defined procedures, much like an engineer diagnosing a car. Hence I'm making this new thread to talk about the moderation process, and how moderators are trained. I would love to know...
Does FA have a set of documents outlining the moderation process and training guides for volunteers?
If not... Erm, why not? Do you plan to make some soon?
If yes, then can we please see them? Making the documents public would aid in our understanding of the process and also open it up to valuable feedback.
For all you other lovely other forum members, I invite you to discuss what you think should be in such a training document. Do you have any examples from other websites or jobs relating to customer support? Please share!
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