I don't understand the true specs of my TV, whether it truly has 120fps interpolation or not. The things I want to know about it are not displayed by the manufacturer, and the live chat staff gave me different answers each time I used it, also they didn't seem to know anything when I asked them other questions as well. Samsung is very vague with their support and troubleshooting. I dislike their support, but their live chat isn't bad overall, it's just the people don't seem to know anything about the TV or TVs in general, like at all, they just read it off of their website and paste it into the chat, like the same shit I already read from the site itself. I could probably work as a Samsung live chat agent and possibly answer a lot of questions people want answered, since I am into technology and gadgets, even if there is certain things I do not know, I still believe I know more about the products, especially in depth than the staff themselves, since I actually look into the technology behind gadgets and such. For instance, since I already researched the higher end TVs, I could probably help people with my own knowledge about the panel technology, certain ideal settings and what they do, resolution, etc.. instead of actually just copying and pasting vague info from the actual site even if I know the slightest bit more about all those compared to the actual staff. I hope Samsung allows people to use their own tech knowledge instead of just pasting what's posted on their site :/. I mean, is there a reason why these "support" agents don't know anything specific right off the bat, even a tiny bit, or are they only allowed to say what Samsung tells them to?