Trouble Ticket Policy for Site Admins?

[quoting_mungo]

Why am I not surprised they are, probably only to save their sorry excuse for an admin...which is my guess. Likely go back to being idle after a set time.

To play Devil's Advocate, Arshes did note that one major reason she takes issue with these people slacking off is that it's demoralizing to the other admins. So it's quite possible that all or some of the people who have stepped up have on some level (not exactly consciously, but not exactly not) felt it wasn't a big deal if they didn't do the tickets - after all there were X other people ALSO not doing tickets, so how bad can it be?

You know, sort of the same reasoning a lot of users seem to subscribe to when they complain that their Photobucket images were removed because "lots of other artists have that kind of submissions too!"

 

[Diocletian]

can you tell me your side of the story on admin WichT?

My experience with him,

In 2008 the lazy staff were being lazy. I was pushing for something to be done about them, preferably letting them go and replacing them but eventually I settled for the promise that they'd be given a quota and let go if they couldn't make it. In the even, nothing came of this promise.

One day on the staff IRC channel, Wicht PM'ed me and proceeded to curse and swear at me and make vague allusions about other members of staff not being happy with me, claiming he spoke for other members of staff who he did not identify. He claimed that the reason the lazy admins were so lazy was because they were frightened of me(!) and afraid to do any work.

All in all it was a vicious and nasty thing to do and I think it perfectly illustrates how lazy staff damage morale and hamper teamwork.

 

[Redregon]

My experience with him,

In 2008 the lazy staff were being lazy. I was pushing for something to be done about them, preferably letting them go and replacing them but eventually I settled for the promise that they'd be given a quota and let go if they couldn't make it. In the even, nothing came of this promise.

One day on the staff IRC channel, Wicht PM'ed me and proceeded to curse and swear at me and make vague allusions about other members of staff not being happy with me, claiming he spoke for other members of staff who he did not identify. He claimed that the reason the lazy admins were so lazy was because they were frightened of me(!) and afraid to do any work.

All in all it was a vicious and nasty thing to do and I think it perfectly illustrates how lazy staff damage morale and hamper teamwork.

So, i guess the tl:dr of it all is: lazy admin throws tantrum when asked to do job... threatens a user and shitposts like a bloody child... am i getting this correct? because if i am, how in the high hell of all fuckity fucks did s/he get the job in the first place if that's the way they behave?

f**king shameful.

 

[Armaetus]

My experience with him,

In 2008 the lazy staff were being lazy. I was pushing for something to be done about them, preferably letting them go and replacing them but eventually I settled for the promise that they'd be given a quota and let go if they couldn't make it. In the even, nothing came of this promise.

One day on the staff IRC channel, Wicht PM'ed me and proceeded to curse and swear at me and make vague allusions about other members of staff not being happy with me, claiming he spoke for other members of staff who he did not identify. He claimed that the reason the lazy admins were so lazy was because they were frightened of me(!) and afraid to do any work.

All in all it was a vicious and nasty thing to do and I think it perfectly illustrates how lazy staff damage morale and hamper teamwork.

Absolutely unacceptable and childish by Wicht/Deroco. He's a prime candidate to be released immediately.

 

[Aden]

Absolutely unacceptable and childish by Wicht/Deroco. He's a prime candidate to be released immediately.

I hadn't even heard of this person before that post :T

 

[Armaetus]

I hadn't even heard of this person before that post :T

Oh, he's on the so-called "Admin" list that doesn't do shit around here. He's just as lazy as seen by his postings on Furnet IRC, even real life to a fair extent.

EDIT: So how long has it been now, 5 days? So it's 5 days and counting before we see what happens the lazy shmucks sitting on the staff list doing jack shit to help.

Also if I see newly appointed staff that are replacing the old lazy ones that do the same, FA will truly lose my support. The only reason I still use it because it's my primary upload and communication page, not to mention I will never donate to this site again given how bad Dragoneer has dealt with the situation.

 

[nrr]

EDIT: So how long has it been now, 5 days? So it's 5 days and counting before we see what happens the lazy shmucks sitting on the staff list doing jack shit to help.

You'd have to ask Arshes to make sure, but I don't think that's entirely accurate.

 

[Arshes Nei]

You'd have to ask Arshes to make sure, but I don't think that's entirely accurate.

Replying from my phone so don't expect much activity from me. The mail sent to staff was the 10th or 11th. However, not everyone received the ne policy because the emails he sent them to were not checked to be active or current. When forum emails were wiped after the hack. I told staff to give me a current address because I needed current contacts. I do not believe for site admins the same wwas done becaause I took it upon myself to forward the TT policy to staff who asked because they didn't receive a copy

 

[Accountability]

Replying from my phone so don't expect much activity from me. The mail sent to staff was the 10th or 11th. However, not everyone received the ne policy because the emails he sent them to were not checked to be active or current. When forum emails were wiped after the hack. I told staff to give me a current address because I needed current contacts. I do not believe for site admins the same wwas done becaause I took it upon myself to forward the TT policy to staff who asked because they didn't receive a copy

Whatever happened to

Every admin will probably have an @fa.net email address in the end...

http://mail.furaffinity.net/

All staff should have an email address here.
All staff should check it regularly.
If they don't check it and they don't get the memo about needing to be active, then maybe they deserve getting kicked off staff.

 

[Armaetus]

Day 7 I believe...maybe I believe this will be dealt with on the planned downtime on the 19th as that will be day 10? I will be checking out these forums AND taking a look at the admin list when the main site is back up.

Also, why is Witchie STILL on the staff list on the main page? Isn't that only for main site and not forums? Or we have not taken the 5 minutes to modify the page to remove her?

 

[Ben]

Day 7 I believe...maybe I believe this will be dealt with on the planned downtime on the 19th as that will be day 10? I will be checking out these forums AND taking a look at the admin list when the main site is back up.

Also, why is Witchie STILL on the staff list on the main page? Isn't that only for main site and not forums? Or we have not taken the 5 minutes to modify the page to remove her?

For weeks at a time for the last 3 months now, the staff page has listed people who aren't admins, whether it be Damaratus, Dior, Witchie, Pinkuh, Irreverent, Ahkhana or Chase (yes, there's been seven resignations in just three months) . Every time they finally get around to fixing it, a new person (or persons) resigns, and it takes them another few weeks to correct it. It's pretty absurd.

 

[Volkodav]

Every admin will probably have an @fa.net email address in the end...

Uhhh why don't they already?

 

[Arshes Nei]

Uhhh why don't they already?

The same reason that the staff page is pretty neglected. We were given the emails (those who asked) but poor follow up. You should be giving some documentation to your staff on its usage.

 

[Drakkar]

my opinion is:

do what is best for the site, you, the admins who do work give the best of you, speak your mind even if neer doesn't likes it, if he threatens you then don't care about the threatening, if he gets you off your post as an admin or even banned then let him do so, let him hire a new admin group and repeat this mess over again, he will eventually have to realize his mistakes

you need to make dragoneer realize he is not as powerful as he thinks he is, and a good method is by just giving all what you got not caring if he demotes/bans you

if you really care for dragoneer that's the best thing you can do for him and the site, because if you just go and do whatever he says (like not talking about important issues) he sees his "powerfulness" works and keeps applying it, which makes his ego grow to descomunal values

right now, demote ANY admin who has not been working, if neer doesn't likes it then don't pay a mind to it, you are just doing your work and your part for a better site

 

[Witchiebunny]

Whatever happened to


http://mail.furaffinity.net/

All staff should have an email address here.
All staff should check it regularly.
If they don't check it and they don't get the memo about needing to be active, then maybe they deserve getting kicked off staff.

I suppose an equally good question is....why do I still have access to my @furaffinity.net e-mail account?

 

[nrr]

I suppose an equally good question is....why do I still have access to my @furaffinity.net e-mail account?

You're still staff on the forums, no?

 

[Arshes Nei]

I suppose an equally good question is....why do I still have access to my @furaffinity.net e-mail account?

Personally, I don't see the problem, since you're a forum administrator. If you have to reply to people outside the forum, your mail is useful. Being able to email staff on both sides makes it easier to communicate overall.

On another note, ones thing that's a bit troubling is that the staff chat is being used more and more as the personal hugbox. While I don't want to go so far as saying nothing personal should go there. It's when, you start up tiffs amongst staff members because "You're having a bad day". Since we constantly encourage taking breaks and that your life comes fist, maybe there should be consequences for (not maybe, but SHOULD) who ignore taking breaks and make bad decisions, only to blame it on something personal going on with his/her life. It is unfair for other staff members. "Sorry I called you an asshole the other day, I was drunk" "Sorry I locked a thread against my better judgment, my dog died". You can simply leave a post saying you're going to be offline for a bit, and have personal matters to take care of. If you're ignoring personal matters that need taking care of over a forum, that also shows bad judgment and lack of real priorities. Why would someone want you on staff?


It's also better to de-admin yourself if you're a site admin, leave a note on the forum and I'll readmin when when you're back and ready. There's no shame in taking breaks. You shouldn't be putting a website you volunteer for ahead of your personal life.

 

[Pinkuh]

I suppose an equally good question is....why do I still have access to my @furaffinity.net e-mail account?

My question is... why wouldn't you? It's not like creating a mail account is that hard, or that it's dire that it needs to be removed. I guess it's kinda like a party favor XD You get to keep it if you were staff :3 (Mine is still being spammed the hell out of with random christian mailing lists)

 

[Witchiebunny]

You're still staff on the forums, no?

Personally, I don't see the problem, since you're a forum administrator. If you have to reply to people outside the forum, your mail is useful. Being able to email staff on both sides makes it easier to communicate overall.

My question is... why wouldn't you? It's not like creating a mail account is that hard, or that it's dire that it needs to be removed. I guess it's kinda like a party favor XD You get to keep it if you were staff :3 (Mine is still being spammed the hell out of with random christian mailing lists)

I guess my understanding was that it was for current FA mainsite staff only, but in that vein you guys are right, I'm still FAF staff and can still use the e-mail for official FA stuff.

 

[Eevee]

Just updating the thread, we were given a policy and a minimum.

Yes, there is a 10 day period.

This was Feb 8; nine days ago.

How's it going?

 

[Arshes Nei]

This was Feb 8; nine days ago.

How's it going?

The email came out on that Tuesday Evening, and like I said one of the problems is...he didn't cross check the emails he sent them out to. I had to send out some of those emails again to those who asked and that happened over the past weekend. I still have no idea if everyone got that email which makes it more difficult because now that is a valid excuse for negligence on his behalf. :/

When I checked yesterday the TTs went down to 11 pages.
I noticed some inactive admins out of hiding and helping out more often which some realize and owned up to this problem which is good.

He has not spoken to me since, his last message was about the Notice I had about "Pardon our Dust" which is a notice a user can just X (or close) out. I had spoken to him about my concerns about a particular admin and even logged the chat in question. No response.

Another point of events is that I noticed some changes sofware-wise to the site. The problem though, is that rather than send an email out, because those software changes actually affect the admin policy sent out it was broadcast on IRC. Not everyone is going to be on IRC every day and if it affects how we police the site, it is the responsibility of those involved to make sure everyone is aware of changes.

I want to note the chain of events that lead to this thread in the first place.

Jan 10th, I sent an email to Neer and a few other staff members about this issue, one of them was also yak.

Since it's my email (meaning my own words) and not some company one, here's a snippet and bolding for emphasis (I sent this message twice, and the reply all message which included him, had the below):

I'd give the inactive admins another week or 2 (so Feb) - or I'll personally start harping on them - or rather campaigning publicly (because it's been said but not done) as to why they persist to be on the site - specially those who have been on staff for over a year. There's no excuse unless they've told you or left a message that they're taking a leave of absence.

The subject was about adding more site admins, Nylak and Ariel MT. He was quick on the response for that, and slow on the second part.

The last email I got from that was "I'll have it done by Friday" (on the same week that email was sent out). That deadline was blown. Mine was not.

The sad part is that I get "well I agree with what she said, but not her methods" but no one was doing anything. We were told "it's on its way, it's on its way" but no action. I gave a specific deadline as to when I'd act. I stood by it.

I still encourage a strike if we have admins not doing the work, but I can't *make them strike* if they are too scared to do it.

 

[Armaetus]

I'm betting those inactive admins are just doing it as an excuse to appear active so they don't get sacked and likely will go back into being useless after day 10.

Speaking of Wicht/Dereco, I normally see him on IRC and is usually active during the evening hours. One time I brought up an issue and he got defensive and snobby over it because I was "bothering him on his off time" or some lame excuse like that. Off time? Isn't that all the time since you hardly do ANYTHING to help on the site? There is almost never "off time" when someone comes for you for assistance from the site! Don't be a dick and help them, especially when they are being polite/courteous to you!

Based on what I heard from someone in the channel who is close geologically and knows him, he seems to be lazy in real life also and is usually asking favors from him.

 

[Arshes Nei]

Treat Users With Respect

Admins are to treat users professionally. Be firm, but congenial. Even if users aren't paying customers (ads/subs/donators) we need to maintain proper relationships with our users and treat them right. Admins should not be afraid to stand up for their actions, but should do so professionally.

Also it does depend on how you are reading the situation. I tend to be blunt often avoiding flowerly language or so forth. Some users have taken that as a "lack of respect" and prefer *cuddles, murrs and hugs*.

Since I'm getting just your side, I dunno. You have a tendency to rub people the wrong way, and while the policy states we need to be congenial, it also depends on what he said and how you took it.

I should be adding on, there is a place to engage too, you have to cut some people some slack. I mean if I am on a different chat I don't really want you coming to me asking about FA constantly. Again we are volunteers, but we should be having some time to enjoy other things too.

I felt the need to post that so users understand, we were given that guideline to converse with our users on site problems.

 

[Armaetus]

Yea, sometimes I am but I only asked Wicht once on this matter when I brought up my issue with something on FA.

Edit: Day 9 now, and admins getting their asses in gear on the last two days shouldn't count at all. It's just because they're saving their own skin.

 

[MandertehPander]

Just hit day 11.

I see no changes.