Trouble Ticket Policy for Site Admins?

[Summercat]

As an aside: Nearly full moon AND it's raining, so response might be a bit... odd.

Well, yes. It's been a few days since that deadline, and quite a few mods who have been inactive are steping up and taking on a share of the load. Some haven't.

I'm going to let it go another day or two - from when I could reasonably expect any mods active at all to have been informed of the new rules. I didn't even get my copy for a few days, because it was not sent to my "I check this about five times an hour" e-mail.. After that, I'm going to start biting some tails, hard.

Edit:

It's also only about an hour and a half into day 11.

 

[Accountability]

I'm going to let it go another day or two - from when I could reasonably expect any mods active at all to have been informed of the new rules. I didn't even get my copy for a few days, because it was not sent to my "I check this about five times an hour" e-mail.. After that, I'm going to start biting some tails, hard.

Yes, because these people, who have had two years PLUS ten days to get their act together should be given another day or two just in case they didn't check their email within the past week. They should know what's going on just by seeing the forums or being in the staff IRC. If they don't know what's going on, they're not active enough to be an admin.

If they're not doing stuff, then it's clear that they're not going to start anytime soon. If the staff can't be bothered to keep their email on record then maybe they aren't responsible enough to be an admin. This should be a moot point, the staff should all have @furaffinity.net addresses and all their official site business should be conducted on that. If they're not responsible enough to check their official email, then maybe they're not responsible enough to be on staff.

TL;DR: The grace period is over, giving them "an extra day or two" at this point is just a cop-out for not wanting to can them.

 

[Summercat]

Yes, because these people, who have had two years PLUS ten days to get their act together should be given another day or two just in case they didn't check their email within the past week. They should know what's going on just by seeing the forums or being in the staff IRC. If they don't know what's going on, they're not active enough to be an admin.

If they're not doing stuff, then it's clear that they're not going to start anytime soon. If the staff can't be bothered to keep their email on record then maybe they aren't responsible enough to be an admin. This should be a moot point, the staff should all have @furaffinity.net addresses and all their official site business should be conducted on that. If they're not responsible enough to check their official email, then maybe they're not responsible enough to be on staff.

TL;DR: The grace period is over, giving them "an extra day or two" at this point is just a cop-out for not wanting to can them.

Actually, I'm saying an extra two days was because we used an additional method to alert people two days after the initial e-mail was sent. I was part of the staff caught in that additional method. Since even some active staff weren't aware the guidelines had been out for two days, especially in the cases the e-mails were not people's personal e-mails, it seems prudent to start the 10 days from a point were we can all reasonably expect people to be aware of the new guidelines.

But don't let that ruin a good rage now.

--==Edit==--

Want to make clear: I am saying I'm lenient on the 'extra' two days. I'm not speaking for Arshes or Dragoneer.

 

[Redregon]

i really hope that this extension is the only extension that's given... but i am cynical... so a part of me is expecting that this extension will continue indefinately

so, which is it? are these deadbeat mods going to get the boot like they should or are they going to be given indefininite amounts of time to start doing their job?

 

[Summercat]

i really hope that this extension is the only extension that's given... but i am cynical... so a part of me is expecting that this extension will continue indefinately

so, which is it? are these deadbeat mods going to get the boot like they should or are they going to be given indefininite amounts of time to start doing their job?

If the admins who haven't stepped up to start working are still listed as admins within a day or so, I believe Arshes is going to do as she stated. Beyond that, I will also be pulling Dragoneer's tail to get him to take action.

 

[Redregon]

If the admins who haven't stepped up to start working are still listed as admins within a day or so, I believe Arshes is going to do as she stated. Beyond that, I will also be pulling Dragoneer's tail to get him to take action.

i hope you'll forgive my cynicism but i'll believe it when i see it.

 

[Summercat]

i hope you'll forgive my cynicism but i'll believe it when i see it.

If it doesn't happen, I'll eat my...

Hum. I don't have anything I can eat that won't kill me,that I wouldn't eat anyhow.

 

[Arshes Nei]

I've messaged Dragoneer last night and even last week where he was logged in about this matter. I guess it is more important to make journals about MINECRAFT than staff morale. His attitude is to ignore me.

At this time I'll be talking with other staff members but I do need some time because I have some other matters to take care of as well.

 

[Armaetus]

I thought yesterday was Day 9, maybe I got things confused? *Looks at Admins page* Hey look, the useless staff are still there, why am I not surprised?

Considering tonight will be downtime, maybe those folks will be nuked during then but I'm not holding my breath that he will be. I doubt shit's gonna change. It's just all talk and no action lately from him. It's up for him to make the moves, not let this BFF Syndrome bullshit get in the way with removing people such as Wicht.

 

[Aden]

Actually, I'm saying an extra two days was because we used an additional method to alert people two days after the initial e-mail was sent. I was part of the staff caught in that additional method. Since even some active staff weren't aware the guidelines had been out for two days, especially in the cases the e-mails were not people's personal e-mails, it seems prudent to start the 10 days from a point were we can all reasonably expect people to be aware of the new guidelines.

But don't let that ruin a good rage now.

--==Edit==--

Want to make clear: I am saying I'm lenient on the 'extra' two days. I'm not speaking for Arshes or Dragoneer.

I think eight days is still plenty of time to demonstrate not sitting on one's ass

 

[Redregon]

Honestly, i want to know why he'd be dragging his heels if he is intentionally doing so... what his reasons are is what i'm wondering about and his view on the matter... not PR or spin, but the real reason behind it all...

 

[Summercat]

I think eight days is still plenty of time to demonstrate not sitting on one's ass

Honestly? Yes. I think the admins who weren't working who are still aren't working, aren't going to do so, and those who have started working, are going to stay.

 

[Armaetus]

A good site owner should always be open to his or her staff members and moderaters, especially on internal concerns such as staff members sitting around doing nothing for years on end and not acting like a big egotistical crybaby when people start paying attention to it as well. The same goes for letting emotions get in the way of work when one doesn't really want to remove someone from the list that is also a friend or closer to said owner.

It's simply not fair for those staff who are ACTUALLY HELPING out with the site while a select handful are doing nothing but using their status as an e-peen measurement versus normal users.

I might be abrasive at times but I am being abrasive this time around because of useless 6 or so staff members (Bijoux, Fox Amoore, Glaide, Kyojin, Silver R. Wolfe and Wicht) do nothing to actually help and are corroding the morale of those helping (Arshes, Pinkuh, Surgat, Nylak, Warmock, etc).

What the fuck, if *I* was in Dragoneer's position, they would have been out on their asses after 6 months of inactivity. Also, I wouldn't let emotions or any BFF crap get in the way of maintaining order in doing my job.

 

[Summercat]

A good site owner should always be open to his or her staff members and moderaters, especially on internal concerns such as staff members sitting around doing nothing for years on end and not acting like a big egotistical crybaby when people start paying attention to it as well. The same goes for letting emotions get in the way of work when one doesn't really want to remove someone from the list that is also a friend or closer to said owner.

It's simply not fair for those staff who are ACTUALLY HELPING out with the site while a select handful are doing nothing but using their status as an e-peen measurement versus normal users.

I might be abrasive at times but I am being abrasive this time around because of useless 6 or so staff members (Bijoux, Fox Amoore, Glaide, Kyojin, Silver R. Wolfe and Wicht) do nothing to actually help and are corroding the morale of those helping (Arshes, Pinkuh, Surgat, Nylak, Warmock, etc).

What the fuck, if *I* was in Dragoneer's position, they would have been out on their asses after 6 months of inactivity. Also, I wouldn't let emotions or any BFF crap get in the way of maintaining order in doing my job.

Bijoux has been back on track answering tickets and solving problems, and I have never had an issue with Fox Amoore, to whom I direct all the music-based trouble tickets. As for the others, I don't know what their activity level has been.

 

[Armaetus]

Has been? Since when? When I posted TTs in the past, it's usually Warmock or some of the other known TT answerers.

 

[Redregon]

i would like to see the statistics of tickets handled and by whom... there are claims that the deadbeat mods are doing work but how are we to really know that that's true?

again, cynical...

 

[ShadowWalker]

i would like to see the statistics of tickets handled and by whom... there are claims that the deadbeat mods are doing work but how are we to really know that that's true?

again, cynical...

I'd like to see them as well, but also starts on the work they've done since the new policy was put into place verses what they've done since they became mods

 

[Arshes Nei]

You know he asked me to have faith in him in that journal. I'm honestly starting to feel burned.

 

[Summercat]

I've been assisting Bijou with tickets myself, and Fox Amoore has always been able to handle the Music-based tickets that I couldn't handle myself because I know fudge all about the topic - and he does. Beyond that, I don't know what the other mods have been doing - I haven't seen any increase in activity myself.

 

[TakeWalker]

If you don't do music tickets, you probably would see Amoore less. But he's always there for the music, and trust me: I file a lot of them.

 

[Terrah.]

I have a few things to add.

First, I want to commend Ratte for helping me with two trouble tickets. One was submitted today and answered and resolved in less than an hour. The second I submitted in mid to late December for harassment and it has been overlooked. I mentioned it to Ratte, and they resolved it right away, with a fairly acceptable outcome(I would've liked a little more punishment, but hey, I'll take it. ). I am very pleased with Ratte's promptness, and while they weren't over the top friendly(as some people would prefer), they were far from rude and that is okay with me. Very happy. Thank you Ratte.

Second, I'm curious to know how admins are chosen? It seems like inactivity shouldn't be such a problem. Do you have to apply to be an admin? Does someone just say "Hey, you'd make a great admin. Wanna join?" Is it some exclusive BFF thing and that's why inactive admins aren't being removed? Some insight on the "hiring" process would really be appreciated.

And lastly, checking the staff page, I see there are "admins" and "support admins". What is the difference? Do they have different responsibilities and privileges? Any insight would be great. Thanks.

 

[Armaetus]

The way they are chosen should not include any sort of ass kissing/dick sucking, but that's another story as they subject should try and stay on course with the OP's first post.

 

[Alstor]

Second, I'm curious to know how admins are chosen? It seems like inactivity shouldn't be such a problem. Do you have to apply to be an admin? Does someone just say "Hey, you'd make a great admin. Wanna join?" Is it some exclusive BFF thing and that's why inactive admins aren't being removed? Some insight on the "hiring" process would really be appreciated.

I think it was said somewhere in here, but due to how big the thread is, I'll let it pass.

Usually, you apply on these forums when the drafts come up. That means submitting an essay explaining why you deserve to be a forum mod. When you get elected in my the staff and do your job, you move up to supermod, and then if the main site staff likes you, you become a lesser admin, and then a full out admin.

I know Witchie skipped the supermod stage, but that was because of her work on TFP. Some of the mods that were here since Alkora gave Neer the job were elected in due to BFF hood with Alkora, as is the case with most first time sites. They ended up becoming friends with Neer. So in a way, the BFF part is true.

 

[Arshes Nei]

I dunno why people keep talking about the newer admins. I keep saying that Ratte (and new admins) wasn't the problem, and was saying it was admins around for several years not doing the work. Yet this thread needs constant re-assurance? What is the problem?

Read the thread.

In any event, Neer did finally state he will be having net-cat give him a report and release the admins that have not followed up the following day. So let's hope that actually happens. We do a lot of talking, but not actual action which makes it hard for not only users to believe in staff, but staff to believe in anything.

 

[Armaetus]

@Arshes: I really hope so, as my confidence for 'Neer is already at an all-time low.